Refund policy

Moissanite Lifetime Warranty

At Luxus Moissanite, we stand behind the exceptional quality of our DE colorless moissanite stones. We offer a lifetime warranty covering the stone itself, ensuring that you can trust your purchase for years to come.

Our warranty specifically covers issues such as degrading clarity, cloudiness, or discoloration, so you can have peace of mind knowing your moissanite will maintain its brilliance.

Please note that this warranty does not cover lost stones, cracks due to improper use, or issues with the metal and setting. For those, we offer an optional 2-year Luxus Protection Plan to extend coverage beyond the stone.

30-Day Return Policy

We want you to feel completely confident with your Luxus Moissanite purchase. That's why we offer a 30-day return policy to give you ample time to ensure your jewelry meets your expectations. You may request a full refund or exchange during the return process.  

When you contact us for a return please provide an order number, receipt, or other proof of purchase.  We also ask that you email us pictures of the item to be returned.  We kindly request feedback during the return process, as it helps us continue to refine our offerings and better meet your needs. In some cases, we may discuss an exchange or discount offers to ensure your satisfaction. Once we agree on the return, we will give you a return authorization # (RMA).

Please note that custom-made or engraved pieces are not eligible for returns, as these are unique to you.

Return Process

To initiate a return and receive an RMA, please contact us via email at [email protected] or by phone at 208-908-7096, and reference your order number. When you contact us for a return please provide an order number, receipt, or other proof of purchase.  We also ask that you email us pictures of the item to be returned.  We'll work with you to facilitate the return or exchange process.

Return Shipping

Customers are responsible for the cost of return shipping unless Luxus Moissanite is at fault.  Once you receive an RMA, place the item in return shipment, and email us a tracking number prior to 30 days.  Please DO NOT mail the return to our address without contacting us first. We may have you ship it to a different address, depending on the item and the jeweler that made it.

Order Cancellation

If you'd like to cancel your order before it ships, please contact us as early as possible.  We will let you know where your order is at in the process and if it can be cancelled.  We will give instructions on how to proceed depending on the situation.  If it's too late, you may have to use the returns and refund process above.

Refunds

To be eligible for a full refund, you must have an RMA and the item must be unused and in the same condition that you received it. It must also be in the original packaging and include any moissanite certificates and grade reports that came with your order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be promptly processed and a credit will automatically be applied to your credit card or original method of payment.